Maintenance Requests

At First National Real Estate Moss Vale, we’re committed to ensuring that your rental experience is as smooth and comfortable as possible. If something in your property needs attention, we’re here to help you get it sorted quickly and efficiently!

How to Request Maintenance

1. 
   

   Identify the Issue
   
   Take note of the problem. The more details you can provide, the easier it will be for us to assess and resolve it.

   
   
   
   
   
   • Example: “The kitchen tap is leaking and won’t fully turn off.”
   
   
   • Include the location and any relevant information (e.g., appliances or fixtures involved).
   
   
   • Take photos that you can send to us.
   
   
   
   


2. 
   

   Contact Us
   
   To lodge a maintenance request, choose one of the following convenient options:

   
   
   
   
   
   • Email: Send us a message at pm@fnmv.com.au with details of the issue, along with photos or videos if possible.
   
   
   • Call: Prefer to speak with someone directly? Contact our property management team at 0404 111 288 or 0418 221 999.
   
   
   
   


3. 
   

   Provide Necessary Information
   
   When submitting your request, be sure to include:

   
   
   
   
   
   • Your name and property address.
   
   
   • A clear description of the problem.
   
   
   • Supporting photos or videos (if applicable).
   
   
   • Best contact details and times for follow-up.
   
   
   
   

Emergency Maintenance

For urgent issues that could impact safety or cause significant property damage, such as burst pipes, electrical faults, or security concerns:

• Call us immediately at 0404 111 288 for priority assistance.

What Happens Next?

Once we’ve received your maintenance request:

• Assessment: We’ll review the issue and determine the best course of action.


• Approval: If required, we’ll seek landlord approval for repairs.


• Action: A qualified tradesperson will be assigned to address the issue as soon as possible.

Quick Tips for Common Issues

• Blocked Drains: Try using a plunger or appropriate drain cleaner before lodging a request.


• No Power: Check if other properties in the area are affected or if a circuit breaker has tripped.

We’re Here to Help

Your comfort and safety are our top priorities. At First National Real Estate Moss Vale, we make it our mission to respond promptly to maintenance requests and keep your rental property in excellent condition.

Have a maintenance issue? Let us know today! Contact us at pm@fnmv.com.au or call 0404 111 288 to get the ball rolling.